Supporting your Medical Information needs worldwide
At Navitas Life Sciences, we are dedicated to providing comprehensive and reliable Medical Information Contact Center (MICC) services across the globe. Our team of highly qualified and professionals, including subject matter experts, physicians, and multilingual translators, is supported by local MI teams to ensure seamless service delivery.
We partner with pharmaceutical, biotechnology, and medical device companies to manage their MICC needs, offering 24/7 support as an extension of your in-house team to meet all regulatory and legal requirements.
Our Medical Information Contact Center Services include:
- Global MICC System Design:
Robust and scalable to meet diverse needs - Validated MICC database Set up and Maintenance:
Ensuring data integrity and security - Advanced Telephony Systems:
Featuring cloud-based phone software, automatic call distributor (ACD), and interactive voice response (IVR) - Digital Call Recording System:
Comprehensive call tracking and recording - Quality and Compliance Monitoring:
Ensuring adherence to the highest standards
All of our services are GDPR and HIPAA compliant, with stringent adherence to metrics to meet Service Level Agreements (SLAs). Supported by a team of highly qualified QPPVs and call agents, we provide:
A Comprehensive State-of-the-Art Database
Standard Operating Procedures (SOPs)
Development of Frequently Asked Questions (FAQs) and Responses
Quality and Compliance Monitoring
Regulatory Compliance
Gain the Navitas Life Sciences Edge
Experienced Team with Optimal Infrastructure
BLOGS
