Senior/Lead MICC Associate
Job Description
We are currently seeking experienced MICC professionals to join our growing team. Within the role you will:
- Be responsible for receiving calls and/or emails (AE, PQC, MI & GI), case intake, duplicate check, and registration.
- Carry out follow-up inquiries through phone and email, including the translation of the inquiry if not in a primary language (English).
- Develop all the required documents for the MICC
- Act as a mentor for the MICC team
- Support audits
Desirable Skills and Experience
- A subject matter expert with experience in Medical Information Contact Center (MICC) for the Pharmacovigilance function
- Senior role: 3-5 years of experience
- Lead role: 5-7 years of experience
- Graduate or post graduate degree in life sciences, pharmacy, dentistry, allied health sciences, and any additional related courses
- Strong communication skills for effective client communication and coordination
